Frequently Asked Questions
Where do you ship to?
We currently ship within the United States.
Can I use my product outside?
Each pair of Wood Ya's are coated with a sweat / water resistant wood seal to help protect your glasses. However, these sunglasses are not made to sit in water for extended amounts of time. The idea is that if they fall in the water, you can retrieve them.... not go snorkeling with your sunglasses!
What’s the status of my order?
Once you have placed an order, you can will receive an email confirming the order. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
What’s your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange . Wood Ya Products will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. To make a return, exchange or warranty claim please email firstname.lastname@example.org
All Returns must be shipped to:
16205 Silvershore Dr.
Fenton, MI 48430
Why should I become a registered user?
There are many reasons to make an account on our website. You won’t have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically.
How do I change or cancel an order?
E-mail us: email@example.com
What are the payment options?
We accept Visa, Mastercard, American Express, Discover & PayPal
Where do you get the materials?
How are the maps made?
Is the wood you use sustainable?
Yes, we harvest the reclaimed lumber ourselves! All of the wood we used had naturally fallen before we milled it into boards and left it to dry in a solar kiln. We won’t use wood that is endangered.
What are your shipping fees?
We charge a flat shipping and handling fee for all domestic orders of $7.00. This covers the shipping cost, the packaging cost, and handling cost to assemble your order.
How can I stay up to date with new products, discounts and promotions?
Follow us on Facebook www.facebook.com/woodyaproducts or on Instagram www.instagram.com/woodyaproducts
Can I see one in person?
Is my personal and credit card information safe on your website?
Yes , we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
I am in Fenton, Michigan, can I come by and purchase or pick up an order?
Sure, just be sure to call ahead!
DEALER AND MEDIA QUESTIONS
How do I carry Wood Ya Products in my store?
We are always looking out for the best stores for our product, we are interested in opportunities to expand the brand into new parts of the United States and world. If you are interested in carrying our product please fill our our “Become a Dealer” form found under the dealers tab. We will review your request and follow up with you as soon as possible. You can also email firstname.lastname@example.org with photos of your store, a list of brands you carry and where you are located and any other information that may help us get a better feel for who you are and what you do.
I would like some high res pictures for an article or blog?
Please email email@example.com and we will hook you up!
I would like to interview or find out more information about Wood Ya Products for a feature?
Please email firstname.lastname@example.org